Shipping & Returns/Exchanges

We pride ourselves on offering the highest quality merchandise. If you are unhappy with your purchase, please email cs@charlesalbert.com for a return authorization number (RA#). If you do not obtain a RA#, your package will be refused. Items must be unused in original condition with tags attached within 14 days for a full refund. For items returned within 30 days, we offer exchanges or a merchandise credit. The item must be returned in the same condition as it was sent, unworn. If the tags have been cut off and pinned, or secured back on in anyway, the item will NOT be accepted back. Although we check all merchandise for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund or exchange. Any return or exchange that does not meet the above criteria will be sent back to the customer, as we do not sell used merchandise. Sale and special orders cannot be returned and are final sale. No changes or cancellations on special order jewelry once the order is placed. All sale items are not returnable and special orders as marked on the product if applicable. Shipping costs are not refundable.